Nestle IT Delivery Manager – Nestle USA in Arlington, Virginia

We are Nestl s GLOBE Team a Global Information Systems/ Information Technology (IS/IT) function based in St. Louis, Missouri that operates as a shared service for all of our Nestl businesses. Our follow-the-sun model strategically positions these operations across the world in order to provide the most efficient and effective level of technical service and work-life balance is a driving force. Together, we are the largest SAP implementation in the world, and with operations in 197 countries, our systems and opportunities are excitingly complex. It s about thinking big!

As an IT Delivery Manager, you will operate in a liaison role between the services delivered by GLOBE Technology Solutions Market Services North America and the North American Operating Companies who are sourcing these services through GLOBE Technology Solutions (GTS).


  • Project Planning activities such as: Collaboration with PMO; Summaries of active project requests, priority, & approval status, review hardware projections; Share top-down IT strategy plans & progress; Collect bottom-up IT needs & requirements; High-level rolling 15-Month project planning

  • Ensures continuous improvement efforts, including root cause analysis and service improvement plans, are performed and communicated with the operating company

  • Prepare and deliver "IT Quality Reviews" and Service Quality Reviews for their Market. Focus on IT-related key concerns and issues, as well as action plans in areas of greatest opportunity. Own the execution of improvement action plans.

  • Identify and bridge gaps between and within systems processes and existing solutions. Work with product owners to improve business/service processes, identify redundancies, and promote collaboration across the organization.

  • Assist in coordinating internal improvement tools. Facilitate sharing of best practices between operating companies




  • High School Diploma or GED Equivalent required

  • Bachelor s degree in an IS/IT related field is strongly preferred

  • Certifications in IT Project Management or Portfolio Management preferred

Experience (Years/Type):

  • 5 or more years of experience with complex IT project management or portfolio management responsibilities, demonstrating leadership skills and possessing a track record of managing cross functional technical staff and financial resources through various life-cycle phases

  • 5 or more years of experience in an IT Management role with a focus in IT Service Management and Service Delivery utilizing functional understandings of service delivery processes in a complex, matrixed organization

  • Proven Stakeholder management experience acting as the sole Business Relationship Manager between IS/IT service providers and an operating company or large business division


  • Demonstrate strong abilities in effective business relationship management while managing efficient and effective solutions to diverse and complex business problems

  • Successfully develop and implement applications in new computing architecture environments, using new and emerging technologies

  • Established ability to manage multidiscipline, high-performance work teams and development groups focused on service management activities

  • Proven competency in the execution of multiple projects, including managing resources across multiple projects and programs to meet delivery and service goals

Position will reside in Arlington, VA.

Travel 15% or as business needs require.

To our veterans and separated service members you re atthe forefront of our minds as we recruit top talent to join Nestl . The skillsyou ve gained while serving our country, such as adaptability, agility, andleadership, are much like the skills that will make you successful in thisrole. We hope you ll consider sharing in our mission you ll join a cohort ofothers who have chosen to call Nestl home.

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Category: Nestle Globe, Management, IS/IT