Nestle Waters North America Route Operations Leader in Austin, Texas

As the nation s leading bottled water company, Nestl Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we re also committed to developing our people enabling them to make the most of the many elements that help them to succeed.

Nestl Waters consists of five business units: Corporate, Commercial, Supply Chain, Technical & Production and ReadyRefresh by Nestl . Whichever one of these areas you choose to join, you ll find yourself collaborating with a highly talented team on work that s challenging, engaging and incredibly rewarding. You ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions all while delivering healthy hydration to millions of customers.

ReadyRefresh by Nestl is one of the most visible parts of the Nestl Waters business, delivering healthy hydration to customers where they need it most. It s another example of how we are committed to helping people maintain a healthy lifestyle. You ve no doubt seen our trucks on the road, on their way to bring our water and tea products to thirsty consumers. By joining this fast-growing area of our organization you ll have the opportunity to share in our mission with a real sense of ownership and the freedom to succeed in your role. It s a chance to apply your skills and experience to work that s as challenging as it is rewarding. Whether collaborating as team to deliver superior customer service or making a lasting impact with your individual accomplishments, you ll be an essential and valuable element of our success. We ll make sure you receive the support, benefits and development you need to build the perfect career.

The Route Operations Leadership role provides coaching, development and leadership to front-line Route Sales employees, as assigned to his or her team or area of service (branches). Roles that report to the Route Sales/Operations Leader include Route Sales Representative (RSR), Direct Sales Delivery RSR, Route Training Mentors and Route Relief Specialists.

Primary Job Responsibilities:

  • Organizing and leading morning team meetings to motivate teams to execute a method of operation that meets our high delivery service standards and puts emphasis on customer satisfaction

  • Managing a group of 8-14 direct reports (in remote locations span may be less and responsibilities broader in nature)

  • Provides daily leadership and coaching to motivate and engage Route Sales Delivery Drivers (RSR s), Drinking Water Systems Technician, Coffee RSR, Direct Sales Delivery RSR s, Route Trainers and Route Relief Specialists

  • Provides training & development, skill building, and support/motivation activities to assigned team and individual direct reports (conducting morning huddles, work-with observations, and learning sessions) to develop a high-performing teams that consistently achieve our customer service, sales, and product distribution goals (profitability targets)

  • Ensuring ongoing execution of daily customer service commitments and ensures customer satisfaction to care for recovery when delivery problems arise

  • Enforces and teaches direct reports about Nestle Waters safety standards and drives accountability for safe delivery and driving behaviors

  • Establishes the expectations for individual and team performance by hosting performance review sessions, manages score-card performance discussions for upselling goal achievement, and demonstrating adherence to company policies and procedures

  • Provides support, participation, and personal leadership in achieving market goals, sales targets through team scorecard achievement, and executing initiatives as prescribed and ensures strategic company focuses are shared

  • Demonstrates commitment to talent management and staffing by participating in candidate interviews, hiring calibration sessions, and onboarding of new team member additions



  • Alignment and commitment to NWNA s Aspirations & Beliefs (core values)

  • Capacity, confidence and influence in leading individual & team goal attainment

  • Previous internal experience to include Route Sales and leadership roles

  • External experience in front-line leadership, sales, or route sales roles

  • Previous direct sales (B2B) is desired, capability to teach selling skills is required

  • Written & verbal communication skills, ability to set clear expectations with direct reports

  • Ability to create accountability in direct reports, through quantitative and qualitative goal attainment

  • Able to provide training & development to direct reports, coach performance

  • Competent in Performance Feedback processes (verbal/written documentation) & delivery

  • Ability to analyze data to evaluate and coach team members towards performance improvement

  • Capacity to organize workflow, define activities and meet commitments

  • Passion to coach direct reports via daily interaction and work-with s on-route (target 3 per week)

  • Team player, collaborative leader, and problem solver

  • Possesses exceptional work ethic, energy, and drive

  • High school required, college degree preferred

The Nestl Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.

Category: Supply Chain, Nestle Waters