Nestle Facility Quality Assurance Supervisor in Burlington, Wisconsin

POSITION SUMMARY:

Directs quality assurance factory floor and/or Laboratory personnel while maintaining a close rapport with production and the Quality team to identify, solve and prevent problems affecting quality. A key position within the Quality Team providing expertise and support to the Operations department and factory Management staff, fostering a cross departmental quality and compliance mind-set.

PRIMARY RESPONSIBILITIES:

OPERATIONAL TASKS

  • Coordinates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement

  • Uses Defect Root Cause Analysis for the investigation of consumer and customer complaints and quality related losses.

  • Develops corrective actions and monitors for effectiveness. Troubleshoots using product tests and product specification measurements.

  • Ensures an active internal quality audit program in compliance with FSSC 22000 and the Nestl Quality Management System.

  • Ensure update HACCP, NQMS and SOPs as needed and ensures training of associates at all levels on quality programs.

  • Manages relationships with internal and external customers, suppliers, colleagues, and support services to ensure achievement of targets.

SYSTEMS TASKS

  • Manages quality assurance production floor support team by scheduling and assigning work, providing training and managing budgets

  • Responsible for ensuring compliance for FSSC 22000 while driving continuous improvement for Quality metrics and KPIs in the factory.

  • Actively participates in the change control process. Maintains and updates Rework and Allergen matrices for the factory.

  • Maintain Quality Pyramid. Summarizes the information and reports for operational reviews

  • Communicates Quality and Food Safety briefs to the factory.

  • Summarizes data, and prepares and interprets reports for use by management.

  • Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives

LABORATORY TASKS

  • Supports factory traceability exercises.

  • Manages factory laboratories for chemistry, incoming goods, microbiology and / or sensory by scheduling and assigning work, providing training and managing budgets.

  • Ensures daily routine sample analyses using lab techniques and other instrumentation following Good Laboratory Practices and Internal Control Plans (ICP).

  • Oversees lab operational activities daily equipment maintenance, ordering, stock control, stock record entry, reporting, document control, etc.

  • Ensures lab compliance for FSSC 22000 and NQMS while driving continuous improvement for Quality metrics and KPIs in the lab.

  • Ensures the completion of internal lab audits in compliance with the NQAC program.

  • Updates NQMS, ICPs and SOPs as needed and ensures training of laboratory associates. Assists, advises and trains factory employees in attaining NQAC requirements (MI, LI, P-test, etc.).

  • Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated and specifically Lab areas.

  • Summarizes data, and prepares and interprets reports for use by management.

  • Acts as a communication liaison between management and laboratory staff to support corporate and plant-driven initiatives.

  • Is the key factory contact person with NQAC.

SAFETY & ENVIRONMENTAL

  • Ensures compliance with all regulatory and Nestl guidelines pertaining to safety, health, and environmental.

  • Is a key part of the culture change towards behavioral safety improvement.

NESTL CONTINUOUS EXCELLENCE

  • Supports key Nestl Continuous Excellence (NCE) initiatives.

Other duties as assigned by manager.

Qualifications

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

  • B.S. Degree in Food Science, Microbiology, Chemistry, or other related field required.

EXPERIENCE:

  • 3-5 years manufacturing and/or laboratory experience required, food industry preferred.

  • One three years of supervisory experience in QA/QC preferred

SKILLS:

  • Must have excellent verbal and written communication skills, proven planning and organizing skills, leadership, teamwork, and influencing or collaboration skills.

  • Strong mathematical and statistical skills required.

  • Must be able to manage multiple assignments.

  • Must be able to perform in a demanding, fast-paced environment.

  • Must have strong problem-solving and analytical skills.

  • Must be proficient with computer systems, personal computers, and spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications.

  • Proficiency in SAP/GLOBE systems is preferred.

The Nestl Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.

Category: Quality Assurance/Food Safety, Quality Assurance, Nestle USA