Nestle Waters North America Route Operations Leader in Milpitas, California

As the nation s leading bottled water company, Nestl Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we re also committed to developing our people enabling them to make the most of the many elements that help them to succeed.

Nestl Waters consists of five business units: Corporate, Commercial, Supply Chain, Technical & Production and ReadyRefresh by Nestl . Whichever one of these areas you choose to join, you ll find yourself collaborating with a highly talented team on work that s challenging, engaging and incredibly rewarding. You ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions all while delivering healthy hydration to millions of customers.

ReadyRefresh by Nestl is one of the most visible parts of the Nestl Waters business, delivering healthy hydration to customers where they need it most. It s another example of how we are committed to helping people maintain a healthy lifestyle. You ve no doubt seen our trucks on the road, on their way to bring our water and tea products to thirsty consumers. By joining this fast-growing area of our organization you ll have the opportunity to share in our mission with a real sense of ownership and the freedom to succeed in your role. It s a chance to apply your skills and experience to work that s as challenging as it is rewarding. Whether collaborating as team to deliver superior customer service or making a lasting impact with your individual accomplishments, you ll be an essential and valuable element of our success. We ll make sure you receive the support, benefits and development you need to build the perfect career.

We are currently seeking a Unit Leader to be located in Milpitas, CA and report to the General Manager . The primary responsibilities will include safely providing timely, quality service to customers by leading a team of 12-16 ReadyRefresh Service Representatives.

Key responsibilities include but are not limited to the following:

  • The Unit Leader's primary purpose is comprised of three components.

  • Coach, develop and lead frontline ReadyRefresh Service Representatives as assigned to his or her team or area of service.

  • Effectively promote a culture of safety by leading, teaching and reinforcing all ReadyRefresh Safety Standards.

  • Provide exceptional customer service leading through the execution of Delivery Standards.


Key qualifications include:

  • Bachelor s degree from four-year College or University; and/or 1-3 years of related experience and/or training; or equivalent combination of education and experience.

  • Has demonstrated success in a number of diverse customer service and operations roles

  • Extensive experience managing operational delivery processes

  • Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & business

  • Experience providing a high-level of customer service

  • Excellent written, verbal communication, and interpersonal skills

  • Experience managing and anticipating change and challenges

  • Experience leading people towards performance and development goals

  • Experiences leading in a high safety focus culture

  • Ability to provide training & development to direct reports, coach performance

  • Competent in performance feedback processes, both written and verbal

  • Ability to analyze data to evaluate and coach team members towards performance improvement

  • Capacity to organize workflow, define activities, and meet commitments

Nestl Waters North America is the nation s leading bottled water company. Our brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestl Pure Life, S. Pellegrino, Perrier, and Acqua Panna. We re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you ll receive a competitive total rewards package something that will provide you with the support you need to thrive both inside and outside of work. It s not just the work that you ll find fulfilling here though. As you build a career with us, you ll receive exactly the kind of benefits you d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestl Waters?

The Nestl Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.

Category: Operations, Nestle Waters