Nestle Waters North America Remote Customer Service Representative in Raynham, Massachusetts

As the nation s leading bottled water company, Nestl Waters North America Inc. is dedicated to providing customers with healthy hydration options. Alongside that, we are also committed to developing our people enabling them to make the most of the many elements that help them to succeed.

The Remote Customer Service Representative (CSR) is a non-exempt role with pay starting at $14.30 per hour and with the potential to earn monthly bonuses of up to $500 based on achievement of key performance indicators (KPI s). This position will report into our National Customer Service Center.

Must be local to and able to attend onsite training (July 11, 2018 Monday-Friday, 8-4:30) in Raynham, MA

Key Responsibilities

The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:

Service the Customer:

  • Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service

  • Diagnose customer needs and/or concerns

  • Handle difficult customer calls in a courteous and professional manner

  • Create and maintain a positive and professional connection with caller at all times

Problem Resolution:

  • Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

  • Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

  • Display exceptional decision-making and problem solving capabilities to take immediate action on all calls

Revenue Generation:

  • Ability to assess customers needs and satisfy them with recommendations from our healthy hydration portfolio

  • Achieve monthly sales/product education goals

Qualifications

Basic Qualifications:

  • High school diploma or GED

  • Minimum of 1 year previous customer service and/or call center experience

  • Must be local to and able to attend onsite training (START DATE Monday-Friday, 8-4:30) in Raynham, MA

  • Must be able to work in a home office Monday-Friday 12:30-9:00 PM and rotating Saturdays 9-5 PM. Employee must be available to respond to customer and internal communications during these hours*

    • Ability to work from home will be dependent upon successful completion of full on-site training and meeting a variety of business measures.
  • Ability to thrive in a fast-paced environment

  • Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications:

  • The employee must have a space in his or her place of residence suitable for the installation of a Home Agent work station.

  • Work environment must be free from distractions, including any background noise that impacts the customer experience

  • Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred.

Why Work at Nestl Waters?

As a CSR you may be eligible for the following benefits and company perks in our unique employee-focused, welcoming environment:

  • Medical, Dental, Vision, Life & ADD ( FT eligibility within 30 days of hire!)

  • Paid Vacation, Sick Time, Holidays

  • Potential Overtime or Voluntary Time Off ( based on business needs )

  • 401(k) Match & Profit Sharing

  • Tuition Reimbursement

  • Parental Leave

  • Corporate Discounts

  • Monthly Employee Recognition Program

  • Growth & Development Opportunities

  • Fun & Motivating Contests

About Us

Nestl Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by Nestl . Whichever one of these areas you choose to join, you ll find yourself collaborating with a highly talented team on work that s challenging, engaging and incredibly rewarding. You ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions all while delivering healthy hydration to millions of customers.

Nestl Waters North America is the nation s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestl Pure Life, S. Pellegrino, Perrier and Acqua Panna. Our tea brand is Nestea.. We re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you ll receive a competitive total rewards package something that will provide you with the support you need to thrive both inside and outside of work. It s not just the work that you ll find fulfilling here though. As you build a career with us, you ll receive exactly the kind of benefits you d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestl Waters?

Equal Opportunity Employer

M/F/D/A/V

The Nestl Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.

Category: Customer Service, Nestle Waters